PHL_Sales Team Leader

Remote

Full Time

Experienced

About US

We strive to be a leader in the healthcare marketing and call center services industry. As fact would have it, we are one of the fastest growing premier providers of healthcare marketing and call center services in the United States. At Gohealth360, LLC we are dedicated to streamlining consumer and brand interactions through effective education, training and hiring of the best team members we can find.

Sales Team Leader Job Description

Manages and leads a team of Sales Representatives. Communicates company goals, best practices, policies and procedures to the team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

Responsibilities

Supports team manager and performs management duties when manager is absent or out of office
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Assists management with hiring processes and new team member training
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Communicates deadlines and sales goals to team members
Develops strategies to promote team member adherence to policies for attendance, established procedures, company regulations and performance goals
Ensures team members timecards are complete and updated every payroll payout
Conducts team meetings to update members on best practices and continuing expectations
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Ensures team members compliance on break schedule and perform queue management
Measure performance with key metrics such as Attendance, Conversion rate etc.
Keep management informed on issues and problems
Prepare daily/monthly/annual results and performance reports
Assist with special projects and any other duties as assigned by manager.

Team Leader Skills and Qualifications

Team Leadership Experience, Product Knowledge and Industry Experience, Leadership Skills, Strong Oral and Written Communication Skills, Motivational Skills, Results-Oriented, Employee Training Experience, Interviewing Skills, Sales Skills, Self-Motivation, Strong Relationship Building, Customer Service Skills

INTERNET & HARDWARE REQUIREMENTS (Equipment is not provided by the Company)

MUST have backup internet. (prepaid will do)
8 GB of system memory.
i3 processor or higher.
Fiber or highspeed internet of at least 20MBPs. (both upload & download)
Windows 10 or 11 with Google Chrome web browser installed.
Wired headset.
Malware and virus-free/protected computer.
Skype account.
Valid government-issued ID/driver’s license.

What We Offer

Competitive salary
PTO will be accrued at 0.0385 for a of 90 hours bi-weekly eligible after 120 days of employment (10 days in a full year)
6 US Paid Holidays (4 floating)
Employee Referral program
Pay is Bi-weekly

COVID-19 considerations:
All Contractors will be working from Home Permanently. This is a work from home opportunity. "Work from home" means to work in the home in which you reside aka permanent residence.

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Valid Government Identification/Driver License*

Skype ID/ Name
*Instruction on how to get Skype ID / Name
(Go to: Skype ID Name / Skype Profile / Skype Name)*

Highest Educational Attainment* Senior High SchoolHigh School GraduateAssociate Degree/Vocational CourseBachelor's DegreeMaster's Degree or Higher

How did you learn about us?*

For Employee Referral (N/A if not applicable)
Name of Employee*

When are you available to start?*

Would you be able to comply with the IT requirements by the available start date you provided above?

• At least 8 GB of system memory.
• Core i3 processor or higher.
• Fiber or highspeed internet of at least 20MBPs. (Both upload & download)
• Windows 10 with Google Chrome web browser installed.
• USB headset with Noise Cancellation
• Malware and virus-free/protected computer.
• Skype account.
• Valid government-issued ID/driver’s license.*

Have you applied to another position?
If Yes, name all the positions you have applied for?*

Do you have experience in this position?*

How many years experience do you have specifically for this position?*

Any medical condition we should know of: (Pregnant, Asthma, Hypertension, etc.)*

Please submit a 1min. voice recording of a sales pitch. (ex. Sell me a pen.)*

Do you have a minimum of 1 year experience in BPO/Call Center?*

Upload your NBI Clearance*

Human Check*

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PHL_Sales Team Leader

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