PHL_CSR - Email Confirmation Specialist

Remote

Full Time

Experienced

About US

GoHealth 360, LLC is a dynamic and rapidly growing company dedicated to enhancing the healthcare experience for individuals and families. We collaborate with industry-leading partners to offer customized health insurance solutions. At GoHealth 360, LLC, we value exceptional customer service and take pride in assisting our customers in accessing the information they need to make informed healthcare decisions.

Job Overview:

Are you a highly motivated and customer-centric individual with a passion for providing excellent service? If so, we have an exciting opportunity for you to join our team as a Customer Service Agent - Email Confirmation Specialist. In this role, you will play a pivotal role in ensuring our customers receive the information they need about specific offers from GoHealth partners. This position combines customer service, sales, and technical support to help customers confirm the delivery of important emails and, if necessary, resend them.

Job Requirement:

Outbound Calls: Initiate outbound calls to customers who have expressed interest in GoHealth partner offers to confirm they have received the corresponding email.
Customer Assistance: Assist customers with any questions or issues related to email deliverability and ensure a positive customer experience.
Email Resending: When necessary, resend emails to customers who have not received them or are having trouble accessing them.
Sales Component: Engage customers in a friendly and consultative manner to explore their needs and interests, potentially upselling or cross-selling relevant products or services.
Technical Support: Provide basic technical support to customers who may require assistance with email settings or troubleshooting.
Data Entry: Accurately record customer interactions and information in the company's database.

Qualifications

High school diploma or equivalent; some college education is a plus.
Previous customer service or sales experience is preferred.
Excellent verbal communication skills with a friendly and upbeat demeanor.
Strong problem-solving skills and attention to detail.
Ability to adapt to a fast-paced and dynamic work environment.
Basic computer skills and the ability to navigate email systems.
Willingness to learn and adapt to new technologies.
A positive attitude and a passion for providing outstanding customer service.

Internet and Hardware Requirement:

Skype Account
Webcam Installed
Must have Wired Headset
Speed test – Minimum of 20mbp Speed Download and Upload
Windows 10 or 11, MacOS Sierra or higher, or ChromeOS with Google Chrome Web Browser Installed
Google Chrome Installed
8GB or Higher of Memory
Processor i3 or higher
Computer must be Free of Malware or viruses
Valid government issued ID

What We Offer

Competitive salary and performance-based bonuses.
Comprehensive training and development programs.
Health Insurance Stipend
Opportunities for career advancement within the company.
A supportive and collaborative work environment.
Paid time off and holiday pay.

If you are a customer service-oriented individual with a knack for solving problems and a desire to make a positive impact on people's lives, we invite you to apply for the Customer Service Agent - Email Confirmation Specialist position at GoHealth 360, LLC. Join our team and help us deliver exceptional customer experiences while promoting important healthcare offers

To Apply:

To apply for this position, please submit your resume and a cover letter outlining your relevant qualifications and explaining why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our team!

COVID-19 considerations:
All Contractors will be working from Home Permanently. This is a work from home opportunity. "Work from home" means to work in the home in which you reside aka permanent residence.

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Would you be able to comply with the IT requirements by the available start date you provided above?

• At least 8 GB of system memory.
• Core i3 processor or higher.
• Fiber or highspeed internet of at least 20MBPs. (Both upload & download)
• Windows 10 with Google Chrome web browser installed.
• USB headset with Noise Cancellation
• Malware and virus-free/protected computer.
• Skype account.
• Valid government-issued ID/driver’s license.*

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PHL_CSR - Email Confirmation Specialist

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